Privacy Policy

This Privacy Policy explains how Gasher Solutions LLC (“we,” “us”) collects, uses, shares, and safeguards information when you use Gasher and related websites/services at https://www.gasher.ai.

1) Scope & roles

We act as a controller for data we collect about our customers and site visitors, and as a processor for data we handle on behalf of our customers (e.g., your contacts). For a processor relationship, our Data Processing Addendum (DPA) applies.

2) Information we collect

Information you provide

• Account details (name, company, email, phone, billing details).
• Content you upload (text, images, audio/video), forms/surveys, and configuration settings.
• Support inquiries and communications.

From your use of the Service

• Log and device data (IP, browser, OS, timestamps, pages viewed).
• Usage analytics and performance metrics.
• Cookies and similar technologies (see Cookies).

AI, chat, and voice interactions

• Messages, transcripts, call logs/recordings (where enabled), and metadata. Do not submit sensitive personal data unless strictly necessary.

From third parties

• Integrations (e.g., telephony providers, email delivery, calendars, payment processors).
• Public sources and partners (e.g., lead data where legally obtained).

3) How we use information

• Provide, secure, and maintain the Service.
• Configure websites, CRM, AI, and automations.
• Send transactional messages and provide customer support.
• Analyze and improve features and performance.
• Prevent fraud, abuse, and violations of our Terms.
• Comply with legal obligations.

4) Legal bases (where applicable)

• Contract necessity
• Legitimate interests (e.g., service improvement, security)
• Consent (e.g., marketing cookies, SMS where required)
• Legal obligation

5) How we share information

• Service providers/processors (hosting, storage, email/SMS/voice, analytics, payments, AI).
• Legal & safety (to comply with law or protect rights).
• Business transfers (merger, acquisition, financing).
• Aggregated/de-identified insights that do not identify you.

We do not sell personal information. For U.S. state privacy laws, we honor requests to the extent required by law.

6) International transfers

We operate in the U.S. If international transfers occur via our providers, we use appropriate safeguards (e.g., standard contractual clauses) as required.

7) Retention

We keep data only as long as needed for the purposes described or as required by law. If an account is suspended or terminated, we may delete account and CRM data after 30 days unless we are actively working on your transfer.

8) Security

We use reasonable technical and organizational measures to protect information. No system can be guaranteed 100% secure.

9) Your choices & privacy rights

• Access/Correction/Deletion: Request a copy, correction, or deletion of your data.
• US state privacy: We honor applicable rights requests (including California CPRA) to the extent required by law.
• Marketing opt-out: Unsubscribe from emails any time. For SMS, reply STOP to opt-out or HELP for help. Msg & data rates may apply.

To exercise rights, email [email protected]. We may verify your request and identity.

10) Cookies & similar technologies

We use essential cookies (security, login, preferences), analytics cookies (usage and performance), and marketing cookies (with consent). Manage preferences via our cookie banner or your browser controls.

11) Children’s privacy

The Service is not directed to children under 13. We do not knowingly collect children’s data.

12) Do Not Track

We do not respond to browser “Do Not Track” signals.

13) Third-party sites & services

Our site may link to third-party websites/services. Their privacy practices are their own; review their policies.

14) Changes to this Policy

We may update this Policy. If changes are material, we will notify you (e.g., email or in-app). Continued use after changes means you accept the updated Policy.

15) Contact

Data controller: Gasher Solutions LLC
Address: 101 Ridge Rd, Lake Mary, FL 32746
Email (privacy): [email protected] • Email (support): [email protected] • Phone: 407-222-6913